Cancellation & Refund Policy

Effective Date: 02-07-2025

At Ecomaksh, we are committed to delivering high-quality digital marketing, development, and consulting services. Our goal is to ensure satisfaction while maintaining transparency regarding cancellations and refunds.

1. Service Cancellation Policy

A. For One-Time Projects (Website, SEO, Design, etc.)

  • Cancellation requests must be made within 24 hours of placing the order.

  • If work has already commenced, a cancellation fee of up to 30% may be deducted to cover resource allocation and planning.

B. For Monthly/Retainer-Based Services

  • Cancellation for ongoing services (like social media, ads, SEO retainers) requires a 7-day prior written notice.

  • If canceled mid-cycle, services will continue until the end of the paid billing period; no partial refunds will be issued.

2. Digital Product Purchases (If Applicable)

  • Due to the non-tangible nature of digital products (ebooks, templates, software), no cancellations or refunds are allowed once the product is delivered/accessed.

  • In case of duplicate payment or technical issues, please contact us within 48 hours for resolution.

3. Refund Policy

A. Refund Eligibility

  • Refunds are processed only in cases where:

    • The service was not delivered within the agreed timeline, and the delay was solely on our part.

    • A double payment or payment processing error occurred.

    • A service was purchased by mistake and no work has been initiated.

B. Non-Refundable Items

  • Custom packages, strategy sessions, paid consultations, domain/hosting purchases, and third-party software fees are non-refundable.

  • Payments for completed tasks are non-refundable even if the client discontinues further service.

C. Refund Processing Time

  • Eligible refunds will be processed within 7–10 business days after internal verification.

  • Refunds will be made to the original payment method used during purchase.

4. Chargebacks

Initiating a chargeback without attempting to resolve the issue directly with our support team will be considered a violation of this policy. We encourage customers to first reach out and resolve any concerns.

5. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact us at:
📩 Email: Info@ecomaksh.com
📞 Phone: +918890125245
📌 Subject: “Cancellation/Refund Request – [Order/Service Name]”
Please include your name, contact details, order date, and reason for the request.

6. Policy Updates

Ecomaksh reserves the right to modify or update this policy at any time. Updated versions will be posted on this page with the “Effective Date”.