Effective Date: 02-07-2025
At Ecomaksh, we’re committed to delivering prompt and helpful support to ensure a smooth and reliable experience across all our services.
We offer support through the following official channels:
📧 Email Support: Info@ecomaksh.com
📞 Phone Support: +91 8890125245
📥 Client Portal: For clients under retainer (login-based support access)
We do not provide support via personal social media DMs to maintain transparency and tracking.
Our standard customer support hours are:
🕘 Monday to Saturday
10:00 AM to 6:00 PM (IST)
Support requests outside business hours will be queued and responded to the next working day. Critical or priority issues may be addressed on Sundays or holidays at our discretion.
| Priority Level | Issue Type | Initial Response Time |
|---|---|---|
| High (Urgent) | Website down, ad account issues, payment failures | Within 4 hours |
| Medium (Standard) | Edits, bugs, design corrections | Within 1 business day |
| Low (General Queries) | Pricing, new inquiries, content requests | Within 2 business days |
Submit your request via email or chat with a detailed description, screenshots (if applicable), and your order/project reference.
Our team will acknowledge receipt and assign a ticket number.
You will be updated via email or your client dashboard once the issue is resolved.
If your concern is unresolved beyond the normal time frame, you may escalate by writing to:
📩 escalation@ecomaksh.com
Subject: “Escalation – [Your Issue/Project Name]”
Our management team will respond within 48 hours.
We do not provide 24/7 emergency support unless agreed in writing under a service-level agreement (SLA).
We are not responsible for delays caused by third-party platforms (e.g., Meta, Google, hosting providers).
Support for services not delivered by Ecomaksh (e.g., external apps/plugins purchased separately) will be referred to the respective vendor.
To ensure effective support:
Provide accurate and complete information.
Be respectful and professional in all communication.
Avoid contacting team members on personal numbers or outside official channels.
We constantly strive to improve. After ticket resolution, you may receive a quick feedback survey. Your insights help us improve turnaround times and service quality.
📩 Email: [Info@ecomaksh.com]
🌐 Website: https://ecomaksh.com